KEEP YOUR MONEY SAFE

Protecting Yourself and your Bank Details

Please be cautious, as there are individuals who might attempt to access your banking information in an effort to deceive you and steal your funds. To help ensure your safety, we kindly request that you read the following information:

Periodically, we may reach out to you via email, phone, or traditional mail. However, please be aware that we will never initiate contact with you through social media platforms unless you have initiated the conversation yourself.

It’s important to note that the only official domains associated with our bank are as follows: https://francoisauger.net/

At Franco Pacific Bank, we adhere to a strict policy and will never request the following information via email, phone, SMS, social media, or traditional letters:

  1. Bank account number
  2. Passwords
  3. Full debit card number
  4. Online Banking PIN
  5. CVV number
  6. Security questions and answers
  7. Any other confidential account data

Your security is of utmost importance to us, and we take every measure to protect your sensitive information.

Enhance the security of your account

Here are several security tips to safeguard your online presence and protect your account information effectively:

  1. Change your password periodically: Regularly update your password, and ensure it’s difficult to guess.
  2. Be cautious of phishing and scams: Exercise vigilance when dealing with suspicious emails or messages.
  3. Keep your Operating System up-to-date: Regularly install OS updates for improved security.
  4. Keep your software up-to-date: Ensure all installed applications are current to minimize vulnerabilities.
  5. Keep your web browser up-to-date: Keep your browser updated to protect against online threats.
  6. Use Anti-Malware Software: Employ anti-malware tools to detect and remove malicious software.
  7. Secure your wireless connection: Protect your Wi-Fi network with a strong password.
  8. Prevent Spyware: Use software to prevent spyware infections.
  9. Use a Firewall: Activate a firewall to control incoming and outgoing network traffic.
  10. Regularly monitor your bank account statement: Check your bank statement frequently for unusual activity.
  11. Do not allow anyone else to use your card, online banking logins, account data, or personal information: Keep your financial and personal data confidential and avoid sharing it with others.

What should you do if you receive a suspicious call?

If you receive a call from an unknown number and the caller claims to be from the bank or another service provider, like your internet service provider, or even imitates a contact you know, and they request your personal information, follow these steps:

  1. Take their details: Collect as much information as possible about the caller.
  2. Call back on the company’s verified official number: Use the official contact information you have to call back and verify the caller’s legitimacy.
  3. Confirm the caller’s identity: When you call back, make sure the person you spoke with exists in the company’s records. If they don’t, it’s a red flag.
  4. Report the incident: If the caller turns out to be suspicious, report the incident to the cybercrime unit.

If you suspect an unauthorized transaction in your account, believe your password’s security has been compromised, or have responded to any suspicious communication, such as sharing your account or online login details, please contact our Contact Centre at +689 60 60 77 70 or email us at [email protected].

How to Recognize a Suspicious Email:

If you receive an email from Franco Pacific Bank, ensure it is sent from a Bank’s official email address: [email protected]. Here are some tips to identify a suspicious email:

  1. Public Email Domain: Be cautious if the email is sent from a public email domain, for example, @com.
  2. Verify the Email Address: Examine the actual email address, not just the sender’s name. Ensure it matches the bank’s official domain.
  3. Watch for Misspellings: Check for any misspellings or grammatical errors in the email’s content, as these can be indicators of a suspicious email.
  4. Check the Domain Name: Verify that the domain name is not misspelled or altered, such as @com.mt.

If you notice any of these warning signs in an email that appears to be from Franco Pacific Bank, exercise caution and consider its legitimacy. It’s always better to be safe than sorry.

Secure Channels for Communicating with a Bank Representative:

To communicate with a Bank representative securely, you should use the following methods:

  1. Contact Centre: You can reach our Contact Centre at [email protected].
  2. Report Suspected Fraud: If you suspect you have been a victim of fraud, please contact the Bank immediately at +689 60 60 77 70 or email us at [email protected].

It’s crucial to stay informed about the latest hacking trends, as cybercriminals are constantly evolving their tactics to target individuals. Keeping your money safe is a top priority, and swift action is necessary if you suspect fraudulent activity.

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